How do we do it?

Good news: more than 92% of the data loss cases are recoverable. And the RAID Specialist team has dealt with thousands of different scenarios, so there is no challenge too big for us! No matter the brand, size, or problem, we know exactly which steps to take to recover your data.

1. Diagnosis:

First things first: our team will work with specialized tools and software to run a thorough analysis on your RAID or drive device. Based on information provided by you and the status of your device, we will pinpoint the issues affecting your data, whether it is logical (software-related) or physical (such as a damaged read/write head on a hard drive).

2. Cost estimate:

Based on the diagnosis, we will formulate a data recovery strategy and provide you with an estimated cost and the expected turnaround time. It’s important to note that the complexity of the issue and the type of storage device can impact both the price and the anticipated timeline of the service.

Diagnosis is free of charge!

3. Authorization:

Once you agree to the terms, we will initiate all the work related to the recovery process.

4. Physical and Logical Repair:

For physical issues, our technicians operate in a controlled environment, often a cleanroom, to repair or replace damaged components, ensuring the disk is operational again. In cases of logical issues, we reprogram the drive.

5. Imaging:

In many instances, a bit-by-bit copy of the entire storage device is generated. This preserves the original data, and recovery efforts are then focused on the copied data to minimize the risk of further damage.

6. Data Extraction and Reconstruction:

Technicians meticulously analyze the copied data to extract and reconstruct the files and folders. This process can be intricate, particularly if the file system is severely compromised.

7. Verification:

After being extracted, your data undergoes a meticulous verification process to ensure its integrity and completeness. This critical step assures that all recoverable data has been successfully retrieved.

8. Transfer of Recovered Data:

The recovered data is then transferred to another hard drive.

9. Payment and Shipping:

Upon completion of the data transfer, we will provide you with a link to settle your invoice. Once the invoice is paid in full, we carefully pack everything and arrange for priority overnight shipment back to you.

Please be aware that every case is unique, and the success rate hinges on the severity of the situation and the type of storage device. Regrettably, in a few instances, recovery may not be possible.

If, unfortunately, your data cannot be recovered, you will not be charged for our service, only for the return shipping.

adapt data recovery specialist Roswell, GA

BEFORE SHIPPING YOUR DEVICES

To make sure we are able to do our best to recover your data, we will need your help. Here are a few things with which you can contribute.

Prior to sending your equipment, there is some information we ask you to take note:

  • Brand
  • Model of the server or storage unit
  • Controller model
  • Block size
  • Parity distribution
  • RAID level

and any other displayed details. Feel free to take screenshots for reference!

Then…

Label and identify disks: Number all disks and mark any that appear to be defective. If you have spare disks, label and mark them as well.

Retain replaced disks: If any disks were replaced and you still have them, they are just as important as the ones in use during the failure. We may need them for the recovery process.

Secure packing: safeguard your disks during shipping by wrapping them in bubble wrap. Place them in a suitably sized box and use paper filling or additional bubble wrap on all sides to create a protective cushion. Typically, you only need to send the disks, not the entire server/storage.

Drop off at any FedEx store using the provided FedEx Priority Overnight shipping label.

Please include a copy of the shipping label inside the box. You’re welcome to utilize an AirTag or tracking device for added peace of mind to prevent any potential loss during transit.

Providing us with as much information as possible about your environment will expedite the recovery process.